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Campus Enterprises Introduces Fast Feedback

Campus Enterprises, NC State’s retail and hospitality division, recently launched a new program to garner quick feedback its service and offerings.

“We want to start a two-way conversation with our students, staff and visitors to ensure we are listening to their needs and using that information to improve our services, but we also wanted it to be quick, easy and fun,” said Jennifer Gilmore, director of marketing and communication for Campus Enterprises. “We created a program where we offer up a few new questions each week to get a pulse on customer satisfaction and provide some small rewards along the way for their participation as long as they provide an email address.”

Questions are designed to garner feedback as well as gauge awareness of some of the programs Campus Enterprises offers. “For example, you might see a question about whether or not students know we have a bakery on campus and that they can order birthday cakes. Or if they were aware that they could use their Dining Dollars at the Terrace Dining Room at the Lonnie Poole Golf Course,” Gilmore added.

The survey is also for faculty and staff. “Not everyone uses Snapchat, so the survey can also be accessed at go.ncsu.edu/fast-feedback.”

 

NC State Dining Kicks Off New Academic Year with Changes/Improvements

NC State Dining is gearing up for the 2017-2018 with improvements not only to meal plans but also to its operations.

Student Meal Plans: NC State Dining has new meal plans for the fall, which features access to the foods in the dining halls throughout the day without counting meals, adds more meal credits per week for use in retail dining locations, and creates two lunch opportunities each day for meal credit use.  Come into the dining halls for a meal or a snack as you like, and with the new guest meals you can bring a friend, too!

Dining Halls: Fountain Dining Hall received a makeover with new action stations and menu items and a new hot pizza program.  Look for paninis, bowl concepts, ethnic cuisines and more opportunities to customize. Plus, diners will experience more frequency of popular items, such as stirfrys, pizzas, burritos and pastas.

Fountain also has upgraded new tile floors and carpeting, and new dishes, too. All of the dining halls have received upgrades to the juice and water dispensers, plus new specialty coffee dispensers that make lattes, mochas and more and Caribou coffee. Diners will also see more change of pace and theme meals this year.  

Talley Student Union | One Earth: The staff has re-engineered the popular Asian station with a new large grill station for faster service and new express options. The Mediterranean station has been retooled to offer global bowls and wraps with a variety of grains, roasted vegetables and exotic condiments. The station will also have more vegan, vegetarian and healthy choices. A new salad bar with greens, vegetables, fruits, toppings, dressings, composed salads and protein options will be ready in September.

Talley Student Union | Pavilions: Red Sky Pizza is expanding its menu to include lasagna, cannelloni, toasted subs, spanakopita and vegan pizza. Los Lobos, Tuffy’s and Jason’s Deli will have monthly specials such as a sweet potato waffle with praline topping, Philly cheese steak, smothered burrito and grilled salmon salad, to name a few.

On The Oval: Newton’s Diner is getting a makeover and a new name: Gravity, to expand and improve the evening and weekend offerings on Centennial Campus. Grill classics will still be available but the focus will be on new, made-to-order entrees, global favorites, specialty sandwiches, fresh-made salads and Wolf Approved items. Gravity will feature more plant-forward menu options for the growing vegan/vegetarian population on Centennial Campus, too.

The Fahrenheit and Global stations will have a new four-week menu rotation featuring new sushi, Indian, and Thai choices, plus premium offerings such as salmon, barbeque ribs and flank steak. An expanded grab-and-go section will appeal to people who want to eat well on the go.

More on Gravity and changes at On the Oval >>

Atrium Food Court: Smoothie U amping up offerings by adding Sambazon Acai bowls and smoothies. We are also adding more clean label smoothie recipes and a gluten-free oatmeal. The Wolfpack To Go grab-and-go section will have more variety and healthy options, such as bundled snack packs, salad shakers, fruit, and gluten-free chips and cookies You will also find fresh-baked cookies at the register.

Catering for Student Groups: Rave! Events worked with student leaders to make adjustments to the student organization catering menu options and pricing. Students organizations can also receive 15 percent off options listed in the main catering guides designed for Talley, the Hunt Library, the Lonnie Poole Golf Course, the Park Alumni Center and the McKimmon Center

C-Stores: Meal credits are now accepted at the ice cream counter at Talley Market, allowing students to purchase Howling Cow Ice Cream and milkshakes using a meal credit.

Vending Machines: More healthy options in campus vending machines as well as the addition of NC State Dairy Pack Power at Carmichael Gym.

State Club Restaurant | Park Alumni Center: NC State Dining is in its second year operating this great lunch spot. The culinary team has added more healthy and 30-minute lunch options. Executive Chef Gerry Fong invites you to experience the finest cuisine on campus at the State Club restaurant.

Terrace Dining Room | Lonnie Poole Golf Course: Enjoy afternoon food and drink specials, plus a new seasonal menu introduced in early September. The restaurant added weekend brunch earlier this year. The three-course monthly dinners continue to be a popular event, with reservations and information found at go.ncsu.edu/dinnerattheterrace.

 

NC State Campus Enterprises Adds Senior Director

The division of Campus Enterprises at NC State announces the addition of Rich Steele as its senior director for auxiliary services. Steele joins NC State after an extended professional career at Georgia Tech, where he held progressively responsible administrative roles, most recently as senior director for auxiliary services.

In his new role, Steele joins a leadership team for the division that provides retail and hospitality services to the campus. His specific areas of oversight within Campus Enterprises includes NC State Stores, University Student Centers, golf course operations, financial services, and facility operations and planning.

“We’re especially pleased to have recruited someone of Rich’s expertise. His experience with a similar portfolio of auxiliary operations will enable him to quickly establish himself as part of our leadership team,” said Dr. Dan Adams, associate vice chancellor for Campus Enterprises. “Rich is not only well known for his administrative and strategic planning but also for his dedication to the student experience. He will be a great addition to helping us provide a comprehensive approach to campus services.

Steele has also been active in professional associations, holding a variety of leadership positions with the National Association of College Auxiliary Services (NACAS) and the Association of College Unions International during his career. He has served as the NACAS South Region President in 2016-2017 and the NACAS 2012 Annual Conference Program Chair, and served two terms on the ACUI Board of Trustees, serving as president in 2008-2009. He has presented over 50 sessions/keynotes at national and regional conferences and institutes.

At Georgia Tech, Steele has received the 2015 SGA Dean James E. Dull Administrator of the Year Award, 2014 Student Alumni Association Outstanding Alumni Award, 2014 GT Student Ambassadors Outstanding Staff Award, Graduate Student Senate Outstanding Administrator Award in 2011, the ACUI Region 6 Bill Rion Outstanding Staff Award, and the Inaugural ACUI Region 6 “Richard Steele, Jr. Distinguished Service Award”. He has also served as a trustee on the Georgia Tech Alumni Association Board. Upon leaving Georgia Tech, Steele has been honored with the establishment of the “Rich Steele Campus Service Award” to recognize Georgia Tech staff members or business partners who demonstrate a commitment to creating a positive experience for Georgia Tech students.

Steele earned a degree in Chemical Engineering at Georgia Tech and has earned the Certified Auxiliary Services Professional (CASP) advanced certification. He started his new position July 1, 2017. He and his wife Patti are native Atlantans and have three children, Sam, Katie and Emily.

 

NC State Bookstores Announces Name Change

May 17, 2017 – A small but noticeable change is coming to NC State Bookstores. The umbrella organization for NC State University’s apparel, technology, school supplies and course materials locations along with Wolf Xpress and State of the Art will now be called NC State Stores.

“Dropping book from our name is more a recognition of our offerings and progress than simply a name change,” said Jeff Halliburton, director of NC State Stores. “We have multiple locations offering a variety and diversity of goods and services and we wanted our organizational name to reflect that.”

While some may always colloquially refer to the flagship location as “the bookstore,” Wolfpack Outfitters now represents the name of all of the retail locations for NC State Stores, including Pack Shop on Centennial Campus, which will adopt the Wolfpack Outfitters moniker over the summer.

Gameday merchandise concessions operations, which can be found permanently at the Eye Store in PNC Arena and on game days at Carter-Finley, Doak Field, Reynolds Coliseum, and the PNC Arena concourse. These gameday merchandise concessions operations–called State Stuff Stores–will also adopt the Wolfpack Outfitters name.

“This name change will provide consistency among our Wolfpack Outfitters locations so that our customer base can identify with our offerings and feel they are getting the same experience regardless of where they are on campus,” said Halliburton.

NC State Stores also comprises State of the Art, a custom t-shirt print and promotional item shop and Wolf Xpress, the on-campus print shop. These operations will maintain their names.

 

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Rave! Events Recognized by Outstanding Online Catering Menu

RALEIGH, NC – NC State University was announced as a silver recipient for the 2017 Loyal E. Horton Dining Awards, given by The National Association of College and University Food Services (NACUFS). Named for a NACUFS founder, past president and highly regarded innovator, the awards celebrate exemplary menus, presentations, special event planning, and new dining concepts. They also provide an avenue for sharing ideas and creative presentations in campus dining services.

NC State Dining received a silver, second place award in the Large School division for a submission in the Catering – Online Menu category. Following a name change from University Catering to Rave! Events and a transition into operating in the newly renovated Talley Student Union, Rave! Events supports everything from student organization and departmental functions to high-profile receptions and galas. These online catering menus were designed to accommodate the clientele mix at each venue with sustainability, nutrition and affordability in mind.

More than 75 colleges and universities across North America submitted entries in six categories, including Residential Dining Concepts, Residential Dining—Special Event, Retail Sales—Single Concept, Retail Sales—Multiple Concepts/Marketplace, Catering—Special Event, and Catering—Online Menu. A team of six judges examined each entry carefully and selected top candidates in each category.

“The entries submitted by the various NACUFS institutions showcase some of the best trends and ideas in college and university dining service programs across the country,” said Dawn Hearne, Hendrix College, Loyal E. Horton Dining Awards chair.

Each year’s winning contest entries are displayed at the NACUFS national conference and award winners are publically recognized at a luncheon culminating with the announcement of the Grand Prize winners. Grand Prize winners also receive recognition with a feature article in NACUFS’ magazine, Campus Dining Today.

Competing for one of these prestigious awards not only helps market the dining program as an award-winning program, it builds a sense of pride and team spirit within a dining staff. Sharing creativity and knowledge with other foodservice professionals is a key component to NACUFS membership.

For a closer look at NC State Dining’s award-winning catering menus, visit go.ncsu.edu/rave-menus.

NC State Dining is a service of Campus Enterprises, the lead division for retail and hospitality on the NC State University campus. For more information, contact Lindsay Hester at 919.513.0543 or via email at lphester@ncsu.edu.

 

NC State Restaurants Participate in Triangle Restaurant Week

NC State’s Terrace Dining Room and State Club Restaurant will be participating in Triangle Restaurant Week June 5 -9, 2017. This week-long event is a celebration of culinary excellence designed to incorporate premier Raleigh, Durham, Chapel Hill and surrounding area restaurants.

The Terrace Dining Room and State Club Restaurants will both feature $15 three-course weekday lunch menus for the event, not including tax and gratuity. NC State University Faculty and Staff enrolled in the IncrEDIBLE Savings Club program can use payroll deduction to receive an extra 10 percent off their meal.

Menu offerings include:

 

Lonnie Poole Golf Course

First Course | Choice of House Salad, Steamed Dumplings or Soup of the Day

Second Course | Choice of Avocado Corn Smoked Chicken Salad, Centennial Grilled Chicken Sandwich or BBQ Pork Sandwich

Third Course | NC State Wolf Tracks Ice Cream

State Club Restaurant

First Course | Choice of House Salad or Soup of the Day

Second Course | Choice of Citrus Cod Salad or Asian Steak Stir Fry

Third Course | NC State Wolf Tracks Ice Cream or Dessert du Jour

 

Reservations for 8 or more are encouraged:

Terrace Dining Room: 919.515.4343

State Club Restaurant: 919.515.0500

 

For more information about Triangle Restaurant Week, visit trirestaurantweek.com

NC State Dining is a service of Campus Enterprises, the lead division for retail and hospitality on the NC State campus. For more information, contact Taylor Wood at 919.515.3889 or via email at tmwood@ncsu.edu

Campus Enterprises Employees Awarded for Excellence in NC State Finance and Administration

On April 26, 2017, the Office of Finance and Administration recognized 25 employees for their meritorious accomplishments and contributions to the NC State community. These accomplishments include any notable contributions that are above and beyond an employee’s normal job description that showed demonstrated excellence in their departments or divisions, the NC State campus community, the State of North Carolina, or the lives of others.

Nominees from Campus Enterprises include Kenneth Dowdy, Brian Green, Lindsay Hester, Erica Sauls, Sara Smith and Alfreda Williams. Nominees Brian Green and Lindsay Hester were two of five Finance and Administration employees selected to represent the division at the university level.

Brian Green was recognized in the Efficiency and Innovation category for his efforts as the director of golf maintenance at Lonnie Poole Golf Course. Due to Green’s contributions, Lonnie Poole Golf Course was able to avoid catastrophic turf loss throughout extreme weather in the summer of 2016, saving thousands in repairs. Additionally, his efforts in sustainability have resulted in savings of over 3 million gallons of water annually as well as recognition by Audubon International as a Signature Golf Sanctuary. Lonnie Poole Golf Course is only the second university course in the world to receive this prestigious designation.

Lindsay Hester was recognized in the Spirit of North Carolina category for her tireless dedication to her operations and initiatives as NC State Dining’s marketing manager throughout her maternity leave and additionally her husband’s cancer diagnosis and treatment. Responsible for the marketing of over 35 dining locations on campus as well as nutrition and sustainability programs, Hester’s organization, advanced planning and efficient use of resources allowed her to maintain smooth execution of each program throughout her leave.

Green and Hester will represent the Finance and Administration Division at the NC State Awards for Excellence Ceremony on June 7.

NC State Dining is a service of Campus Enterprises, the lead division for retail and hospitality on the NC State campus. For more information, contact Jennifer Gilmore at 919.513.3017 or via email at jhgilmor@ncsu.edu.

 

Campus Enterprises to Host Student Hiring Fair

Campus Enterprises will be hosting a Hiring Event for student employment positions this Wednesday, April 5. Campus Enterprises employs more than 1200 NC State students, providing them with opportunities to learn valuable workplace skills, get connected to the campus community, and earn income to support their academic pursuits.  A job with Campus Enterprises is more than just a job; our student employment program is structured around defined learning objectives to ensure that students learn critical thinking skills, develop transferable skills, promote diversity, build awareness of campus resources and experience community.

Positions are now available in NC State Dining, Rave! Events, NC State Student Centers, and NC State Bookstores. Interested applicants can apply at go.ncsu.edu/ce-hiring, or attend the event on April 5 from 1:00 – 5:00 in Talley Student Union Room 3221.  Candidates who apply ahead can get priority for on-site interviews.

NC State Dining Unveils New Dining Plans for 2017-2018

NC State Dining is introducing new meal plans and features to our program for the 2017-2018 academic year. The changes are designed to provide more flexibility and value to our students.

“Our Freedom Pass plan has been our most popular meal plan, so we decided to build on its foundation to create options that have broad appeal depending on the level of coverage a student desires,” said Randy Lait, senior director for hospitality services. “We’ve also added new features that make them even more flexible, such as more meal credits, two lunchtime meal periods per day and guest meals. The new plans have been received positively by student leaders, so we feel confident our students will be very excited, too.”

Three new meal plans – called Anytime Plans – feature all day dining hall access, meal credits and guest passes that can be used in the dining halls and include 100 dining dollars:

Weekday Plan | all-day dining hall access and 8 meal credits to be used Monday – Friday each week, plus 100 Dining Dollars and 3 guest meals per semester

Everyday Plan | all-day dining hall access and 12 meal credits each week, plus 100 Dining Dollars and 5 guest meals per semester

Deluxe Plan | all-day dining hall access and 15 meal credits each week, plus 100 Dining Dollars and 8 guest meals per semester

For students who desire fewer meals, NC State Dining will offer one meals-per semester plan:

Block Plan | 150 meals per semester, includes $100 Dining Dollars

Commuters and students living in on-campus apartments or Fraternity/Sorority Housing will still be able to purchase the Commuter/Apartment plan:

Commuter/Apartment Plan | $750 Dining Dollars per semester; 5% discount at the register.

Lait added, “Students will now have the option of an early lunch or late lunch meal period. Instead of only being able to swipe once for lunch, students can now swipe once between 10:30 a.m. and 1:30 p.m., then again between 1:30 p.m. and 4:30 p.m. This will bring the number of meal periods each week to 35, providing many more opportunities to use meal credits.”

Students will also be able to use a meal credit to purchase Howling Cow ice cream in Talley Market.

The changes are in response to customer satisfaction surveys, social media, and feedback from students. The new features eliminate many of the “use it or lose it” aspects of the old plans and lost meal credits due to the longer lunch meal period. It will also provide more opportunities for students to use the dining halls not only as a place to eat, but a place to gather more freely with more students having all day access built into their plan.

Students will be able to sign up for the new meal plans beginning March 13.

“As one of the leading college dining experiences, we are committed to meeting the needs of the students we serve,” added Lait.

NC State Dining is a service of Campus Enterprises, the lead division for retail and hospitality on the NC State University campus. For more information, contact Jennifer Gilmore at 919.513.3017 or via email at jhgilmor@ncsu.edu.

 

Jeff Halliburton, NC State Bookstore Director

Jeff Halliburton Named Director, NC State Bookstores

Jeff Halliburton has been named director of the NC State Bookstores, Campus Enterprises announced recently. 

“We’re glad to have Jeff bring his skill set to the Campus Enterprises team and more specifically to the bookstores operation,” said Dr. Dan Adams, associate vice chancellor, Campus Enterprises. “With his expertise in retail campus bookstores combined with our state-of-the-art facilities the campus community can look forward to an even higher level of engagement.”

Halliburton brings extensive college store experience, having spent the last 13 years at the University Co-op serving the University of Texas at Austin, most recently as vice president of operations and human resources. As the new bookstores director, he is charged with the overall financial and strategic operations of the bookstores, including leadership of the flagship Wolfpack Outfitters store located in the Talley Student Union; the Pack Shop located on NC State’s Centennial Campus; Wolf Xpress, the in-house print production and course pack department; State of the Art, a unique print-on-demand clothing division, which designs artistic Wolfpack-licensed products; and the Athletics Concessions arm supporting apparel and gift retail at major sporting events.

“I am humbled by the opportunity to start a new challenge with NC State and am looking forward to working with the outstanding team and foundation of excellence that is in place,” said Halliburton. “We will develop and provide the resources required to support the learning needs of a cutting-edge University and develop the experiential retail environments that a loyal and dedicated fan base expect.”

To learn more about NC State Campus Enterprises, visit campusenterprises.ncsu.edu.