Remote Learning – Professional Development Resources

Campus Enterprises leadership is asking all employees who are working remotely to complete at least TWO of the following professional development activities.

Campus Enterprises Online Workshop: Dealing with Crabby Customers >>
We’ve all met them.  The upset, cranky, impossible-to-please customers.  In this 90-minute online workshop, you can learn:

• How to de-escalate difficult situations with customers
• How to avoid making the situation worse
• Why your crabby customer may turn out to be your best customer 

Campus Enterprises Online Workshop: Sticky Situations: Workplace Ethics >>
Have you ever found yourself in a work situation where you weren’t sure the ethical way to proceed? Ever wondered if you should report something that seems questionable, but weren’t sure how to go about it or who to talk to? In this 90 minute paid workshop, you can learn:

• Principles of acting with integrity and honesty in the workplace
• Specific examples of sticky situations and how to deal with them appropriately
• How to avoid getting disciplined or fired for things that may seem okay, but have ethical implications
• When and to whom to report unethical behaviors

Campus Enterprises Online Workshop: Savvy Squabbles: Conflict Management Strategies>>
Conflict with your coworkers is inevitable sooner or later, but it doesn’t necessarily have to be a bad thing.  When managed well, conflict can help people make smarter decisions or understand one another better.  In this 90 minute paid workshop, you can learn:

• Techniques to keep cool under pressure and de-escalate tense situations
• How to disagree with coworkers without being too aggressive or too passive
• When to engage in conflict and when it may not be worth it

OIED Online Workshop: DiversityEdu
DiversityEdu is an online course focusing on engaging with diversity and growing inclusive culture. It is designed for faculty and staff. It provides information and skills for building inclusive environments.

Make sure that you click on the first link for instructions about how to activate your FREE LinkedIn Learning account from NC State. Don’t get stuck paying for a subscription when you don’t have to!

Please note that your supervisor will not be automatically notified that you have completed LinkedIn Learning courses, so you may wish to share certificates you earn or other proof of completion with your supervisor.

START HERE: LinkedIn Learning>>
All NC State staff and students have free access to thousands of online workshops via LinkedIn Learning! Follow these instructions to get logged on with your Unity ID and passphrase to track your learning.

Working Remotely
This 1-hour workshop from LinkedIn Learning will introduce you to best practices for working remotely.

Managing Stress for Positive Change
In this 1-hour course, join instructor Heidi Hanna, PhD as she discusses what stress is, exactly; how you can train yourself to use stress in more effective ways; and what managers can do to reduce employee stress when an organization experiences difficult times.

Professionalism Essential Skills Playlist
Professionalism is an important skill for employees especially at Campus Enterprises. In this workshop you learn Customer Service Foundations, Phone-Based Customer Service, Writing Customer Service Emails, Note-Taking for Business Professionals, and Developing Your Professional Image. 7 hours total.

Teamwork Essential Skills Playlist
Campus Enterprises does just about everything as a team. Follow the link below to learn skills such as Teamwork Foundations, Dream Teams: Working Together Without Falling Apart, Working with Difficult People, and Being an Effective Team Member. 4.5 hours total.

Critical Thinking Essential Skills Playlist
There are some times at work when you have to make tough decisions. This training should help you make tough decisions on the job and in your life. Workshops include: Critical Thinking, Making Decisions, Decision-Making Strategies, and The Six Biases of Decision-Making. 3.5 hours total.

Communication Essential Skills Playlist
Effective and professional communication is critical to career success and to working efficiently and productively with your team. Boost your communication skills with workshops such as: Communication Foundations, Communicating with Empathy, Interpersonal Communication, Communicating in Times of Change. 4.25 hours total.

Global Citizenship Essential Skills Playlist
NC State has a high number of students and employees from diverse global cultures. In this workshop you will learn best practices to be inclusive and sensitive to all co-workers, students and customers. Workshops are as follow: Cultivating Cultural Competence and Inclusion, Managing Diversity, Creating the Conditions for Others to Thrive, and Confronting Bias: Thriving Across Our Differences. 2.5 hours total.

Leadership Essential Skills Playlist
Campus Enterprises is committed to increasing leadership positions in order to reward hardworking employees. Be ready to take the lead! Topics included are: Leadership Foundations, Leadership Styles and Models, Discovering Your Strengths, Stepping Up Leadership, and New Manager Foundations. 5 hours total.

Career Management Essential Skills Playlist
Career opportunities come to those who are prepared. Make sure you’re ready to open the next door in your career. In this playlist, you can expect: Managing Your Career: Early Career, Insights from a College Career Coach, Mastering Common Interview Questions, and Discovering Your Strengths.  3.5 hours total.

NC State OIT: Gmail Best Practices
We all know how to compose an email, but do you know there’s more to using Gmail than just sending messages?  In this session, we’ll cover some of Gmail’s underutilized tools, how to better manage your Inbox, and highlight some newly released features. 

NC State OIT: Google Drive: Create, Collaborate and Get Organized
What is Google Drive? It’s the backbone of your Google experience, combining storage, access, sharing, and collaboration with the power of G Suite. You will learn how to use Drive to manage your resources in a collaborative environment.

NC State OIT: Google Docs: More than a Text Editor
Google Docs is one of many powerful tools available in the Google Suite of apps. This web based word processor provides users the ability to create and format documents while collaborating on projects with ease, from anywhere and from any device. This workshop will focus on features beyond creating and formatting text.

LinkedIn Learning: Google Drive Essential Training
Learn how to work smarter with Google Drive. In this course, Jess Stratton explains how to get started with this popular cloud-based file storage and word processing, spreadsheet, and presentation software. 1.5 hours. Make sure you access LinkedIn Learning via your NCSU login to avoid subscription fees.

LinkedIn Learning: Up and Running with Word 2016
Learn how to get up and running with Microsoft Word 2016, the world’s most popular word-processing software. This short course for novice Word users will introduce the Word interface. The course then explores basic formatting and adding images, tables, and charts as well as working with styles, creating long documents, and collaborating with Track Changes. 1.5 hours. Make sure you access LinkedIn Learning via your NCSU login to avoid subscription fees.

LinkedIn Learning: Up and Running with Excel 2016
This beginner-level course will introduce new users to Excel 2016. Author David Rivers covers the interface, creating and opening workbooks, entering text and numbers, working with formulas, basic formatting, inserting charts and graphics, and sharing and printing workbooks 1.5 hours. Make sure you access LinkedIn Learning via your NCSU login to avoid subscription fees.

LinkedIn Learning: PowerPoint 2016 Essential Training
Learn how to best create, edit, and share presentations with PowerPoint 2016, the popular presentation platform. Jess Stratton shows how to build a slideshow from scratch or leverage PowerPoint templates and themes for quick construction. 3 hours. Make sure you access LinkedIn Learning via your NCSU login to avoid subscription fees.

NC State OIT: NC State Data Security Training
This training is required of all NC State employees. You should already be enrolled in this course. If you haven’t yet completed it, it will be listed under Upcoming Courses in REPORTER. Click on Access Online Content to view the training.

The following workshops are required or strongly recommended for employees of NC State. Now is a great time to make sure you are in compliance! Not sure if you have already completed something? You can view your personal training summary in REPORTER.

Hazard Communication for Non-Laboratory Personnel
This training is intended to give you a basic understanding of the hazards presented by chemical products, where you can find safety information about the chemicals you use, how to recognize if you are being exposed to a chemical hazard, and finally, basic information about how to protect yourself from chemical exposures. To comply with the OSHA Hazard Communication Standard (29 CFR 1910.1200) all new NC State employees and volunteers will receive training as described in North Carolina State University’s Hazard Communication Program.

Slips, Trips and Falls Awareness
This is recommended training for all University employees as a general awareness training.

Workplace Violence Prevention and Guidance for Managers and Leaders
Safety is a community responsibility. According to the Campus/Workplace Violence Prevention Regulation all supervisors and managers are required to attend workplace violence prevention training, but this training is recommended for non-managers as well. We are all committed to a workplace free from violence and threats of violence, and we all have a role to play.

Active Shooter Survival Training – Shots Fired On Campus: When Lightning Strikes
If you find yourself in an Active Shooter situation, it will be up to you to quickly make decisions in order to protect your life and, possibly, the lives of others. You do not want the first time that you are thinking about how to respond to an active threat to be in a situation where your life is at stake. Active Shooter Response Training seeks to give you tools that will aid you in taking decisive actions towards protecting yourself in the most dangerous of situations.

Discrimination and Harassment Prevention and Response
Your presence at the University is an important element of making NC State a great place to work, live, and learn. We in the Office of Institutional Equity and Diversity want to make sure that your experience here is both welcoming and inclusive, and that you are not treated differently based on your membership in a protected group.

Before beginning any online learning on this list during work time, ensure that you have permission from your supervisor.

NACAS Virtual Leadership Forum
No matter what challenges the world brings us – from pandemics to natural disasters and beyond – the show must go on, and we must continue to enrich campus experiences with exemplary auxiliary service leadership. Uncover the impact of auxiliary services on your campus from both a student and financial perspective and why these services are more important than ever before. 

June 24 – 26 | 12:30 – 5:00 pm daily
Virtual
$250 for NACAS members

NACUFS (National Association of College and University Food Services) Webinars
Variety of topics available for campus dining professionals. Login to see details at mynacufs.org.

NACS (National Association of College Stores) Professional Development Library
Access articles and recorded webinars on Leadership and Strategic Communications; Human Resources and Staff Training; General Merchandise and Retail Solutions; and more.

ACUI Learning Opportunities
Free webinars and online courses in a variety of topics related to the role of the college union on campus.

Advanced Technology Training via LinkedIn Learning
Depending on your role, these LinkedIn Learning workshops may be valuable. Make sure you access LinkedIn Learning via your NCSU login to avoid subscription fees.

• Illustrator CC 2018 Essential Training
• WordPress 5 Essential Training

Learning and Organizational Development from NC State Human Resources >>
Learning and Organizational Development (L&OD) builds the knowledge, skills, and abilities of NC State’s workforce by helping them develop and achieve their potential so that the organizations they work for can succeed and grow.

Online course registration will continue to be completed in the REPORTER management system, and mandatory training will be transitioned online. Additional updates about course scheduling and online training will be provided as L&OD monitors the evolving situation.

Before beginning any online learning on this list during work time, ensure that you have permission from your supervisor.

ServSafe Food Handler Training
With 30 years of experience ensuring restaurants, workers, and guests stay safe, ServSafe is continuing to take the next step in response to COVID-19. ServSafe is providing FREE training for the industry focused on food safety and COVID-19 precautions. The ANSI accredited Food Handler course is free through May 31, 2020.

UMass Chef Culinary Conference
The 2020 Tastes of the World Chef Culinary Conference will be virtual and free! Our theme will still be Planetary Health, however, there will be a focus on post COVID-19 times in the areas of strategic operational planning, wellness and safety, and communication. Dr. Walter Willett, the famed epidemiologist, will kick off the event on Tuesday, June 9 at 2 p.m. (EDT). During the event we will discuss how operators and the supply chain can support each other and how we can rebuild our foodservice segment and community during and after the COVID-19 pandemic.

June 9 – 11 | 2:00 – 4:00 pm daily
Virtual

EggPro Training
Currently offered for free from the American Egg Board, this two-part courses includes:

• “Egg Foundations”, a 25-hour online course, will focus on moist and dry cooking techniques, eggs on the menu, high volume cooking, egg safety, and nutrition.
• “Egg Functionality”, a 5-hour course, will focus on egg science and key areas of egg functionality and related applications. It will be suitable for advanced chefs, R&D professionals, and culinologists.

CBord Safe Return Resources
A new webinar series will address topics on how to prepare your campus to be a safe, clean, and healthy environment. We’ll also share industry-related information below and blog posts to inform strategic planning for the upcoming academic year.

Culinary Institute of America Plant-Forward Culinary Summit
This weekly summit runs May 13 – June 10. Many of the webcasts will be available for free after the sessions.

What benefits do these e-learning workshops provide to me?

• Participation in any of these e-learning workshops will enhance your individual power skills (aka soft skills). The tools you learn through these workshops allow you to provide better customer service and to share your knowledge with your colleagues and the employees that work for you. The lessons learned align with the division’s values. Lastly, expanding your power skills is a great way to demonstrate interest in yourself and your desire to take the next step in your professional development path….these workshops look great on your resume.

Will my supervisor know that I have completed a workshop?

• Your supervisor will receive weekly updates on the Campus Enterprises Featured Workshops only. For any other workshops that you complete, including LinkedIn Learning, you may wish to share any certificates or other proof of completion with your supervisor.

How do I know if I’ve already done a workshop?

• For any workshops in the Reporter system, including CE, OIED or OIT workshops, you can view your personal training summary. For any e-learning completed elsewhere you would need to log into that system.

I need assistance using REPORTER.

• There’s a course for that! This online course covers the fundamentals of registering and managing your training records in REPORTER. You can also request assistance from ce-development@ncsu.edu or reporter_support@ncsu.edu.

What if I don’t have a computer to access e-learning?

• Many of these workshops are mobile friendly, including the CE Online Workshops or LinkedIn Learning. The webinar style workshops are easier to access from a computer rather than a mobile device. If you need assistance with technology, please reach out to ce-development@ncsu.edu.