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Information Assistant

Campus Enterprises Mission: Campus Enterprises is NC State’s division of retail and hospitality organizations. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.

Purpose: NC State Student Centers works  to create memorable experiences for all students, guests and alumni here at NC State. We strive to provide a clean, safe and welcoming environment for the NC State community. In support of the university’s educational mission, we serve as a cornerstone for student growth, learning and involvement through the highest quality service and facilities.

Job Title: Information Assistant

Location: Talley Student Union

Supervision: Reports to the Building Manager and the supervising Graduate Assistant for the Information Desk

Work Schedule: Shift work; 8-20 hours per week between 7am and 1am; includes some nights and weekends

Compensation: $10.00/hr beginning June 4th with opportunity for raises based on years of service within Campus Enterprises

Campus Enterprises Employee Expectations: As student employees with Campus Enterprises we expect you to be professional and be present for your shifts. This includes but not limited to:

• Arriving early for shifts
• Having on a complete uniform
• Clocking in and clocking out in a timely fashion
• Cell phones are only used at appropriate times
• Prioritize the client
• Finish all duties before taking a break

Essential functions and responsibilities include but are not limited to:

• Proactively welcome and assist students and guests
• Offer information about events, NC State Student Centers student employment program, campus activities, and other information as needed
• Responsible for answering the phone and responding to questions via email
• Contact university departments and outside organizations to gain information needed by guests
• Maintain current inventory and records of available information (maps, contact information, department/organization locations, etc.)
• Collect and record lost and found items
• Responsible for gaming equipment check out
• Maintain a high level of professionalism and a clean work environment at all times
• Work on special projects assigned by Campus Enterprises and NC State Student Centers administration
• Remain in compliance with NC State Student Centers student employee policies and expectations at all times

Essential Qualifications

• Current NC State University student with a flexible schedule
• Demonstrate excellent customer service skills
• Ability to work with a team to serve a diverse population
• Basic knowledge of the NC State campus and location of buildings
• Elevated oral and written communication skills
• Must attend mandatory staff meetings, student employee orientation and training sessions

Skill Development:

Working as a member of the NC State Student Centers students gain valuable experience and develop skills that can be transferred to their individual career paths. NC State Student Centers has developed student employee objectives and corresponding learning outcomes that outline the development opportunities student employees can expect. These objectives and outcomes can be found at go.ncsu.edu/studentemployment. This position offers the opportunity to enhance many skills such as communication, customer service and multitasking.

Benefits:

While we seek to provide development opportunities for student employees there are direct benefits of working for Campus Enterprises. As an employee, you have the ability to connect and network with many different clients and companies. There are also many opportunities to be promoted and move up in pay and responsibility.

Application Materials:

1. Application
2. Resume
3. Cover letter

If you need assistance creating or editing a resume please click this link. For cover letter support please click here. If you are hired you will need certain documents for the onboarding process. A complete list of these documents can be found here!

Campus Enterprises at NC State University Hiring Standards: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.  Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. 

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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